Where’s Your Customer Information?
by Craig Barnes on Friday, June 20th, 2008 | 1 Comment
Many companies have disparate databases making it almost impossible to fully understand customer behaviors, value, etc. These legacy systems were brought on-line at varying points as operational enhancements. Most often, forethought was absent regarding how this information could be leveraged to grow the enterprise.
Companies struggling with this issue can find solutions. However, many times the solutions are not holistic, leaving strategic “holes” and ROI is diminished. Look for robust capabilities that will allow you to:
- Increase market and customer knowledge
- Identify opportunities
- Allocate and prioritize marketing resources
- Measure what works and what doesn’t
- Automate deployment of successful programs
- Increase marketing productivity
- Compress time to market
- Make your marketing plans actionable
- Focus fully on acquiring, growing and retaining customers
Now’s the time to create a true, single view of your customer.

Nice writing style. I look forward to reading more in the future.