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Customer Service As A Profit Center.

I have a peer group colleague who is the president of a dental insurance company. Over the last five years his company has experienced triple-digit growth. He attributes their success in large part to the high level of customer/member service they deliver to their participating dentists and insured individuals. He and his team developed a Read the rest of this entry »

Real Example of Social Media ROI.

I just read a very informative article on Internet Retailer’s IR NewsLink regarding a demonstrated return from social marketing. It’s not the percentages of buyers that impressed me, but rather the strategy used to engage customers in an interactive experience resulting in actual sales. Here’s the article in full. Read the rest of this entry »