In Fred Reichheld’s book, “The Ultimate Question”, he outlines why companies need to achieve good profits. Not just profits, but profits based on positive customer experiences. (more…)
Posts Tagged ‘customer loyalty’
Good Customer Experience. Good Profits.
Monday, June 23rd, 2008Would Your Customers March To Save Your Business?
Wednesday, June 18th, 2008There is a grass root movement underway by thousands who want to thwart Belgian-based InBev ’s takeover bid for Anheuser-Busch Companies. Part of that movement was manifest in a march this past Sunday in St. Louis. (more…)
