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Good Customer Experience. Good Profits.

By Craig Barnes on Monday, June 23rd, 2008 | No Comments

In Fred Reichheld’s book, “The Ultimate Question”, he outlines why companies need to achieve good profits. Not just profits, but profits based on positive customer experiences. Read the rest of this entry »

Would Your Customers March To Save Your Business?

By Craig Barnes on Wednesday, June 18th, 2008 | 1 Comment

There is a grass root movement underway by thousands who want to thwart Belgian-based InBev ’s takeover bid for Anheuser-Busch Companies. Part of that movement was manifest in a march this past Sunday in St. Louis. Read the rest of this entry »

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